Refund Policy

30-Day Refund Guarantee

We offer a 30-day money-back guarantee on most products. If you're not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Refund Eligibility Requirements

To be eligible for a refund, your item must meet the following conditions:

• Item must be in its original, unused condition
• Item must be in the original packaging with all tags attached
• Item must include all accessories, manuals, and documentation
• Proof of purchase (order number or receipt) must be provided
• Item must be returned within 30 days of delivery

Non-Refundable Items

Certain items are not eligible for refunds:

• Final Sale Items: Products marked as 'Final Sale' or 'Clearance'
• Personalized Products: Custom-made or personalized items
• Digital Products: Downloadable software, digital content, or gift cards
• Perishable Goods: Food items, flowers, or other perishables
• Intimate Items: Underwear, swimwear, or personal care items (unless defective)
• Opened Items: Products that have been opened, used, or installed (unless defective)

How to Request a Refund

Follow these simple steps to request a refund:

Refund Processing Time

Once your return is received and inspected, we will process your refund according to the following timeline:

After we issue the refund, it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or credit card company.

Refund Methods

Refunds will be issued using the following methods:

• Original Payment Method: Refunds are automatically issued to the original payment method used for the purchase
• Credit Card: Refunds appear as a credit on your statement within 3-5 business days
• PayPal: Refunds are processed immediately to your PayPal account
• Shop Pay: Refunds are credited back to your Shop Pay account
• Store Credit: Available upon request as an alternative to original payment method

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use or wear
• Items returned more than 30 days after delivery
• Items not in their original condition or missing parts not due to our error
• Items returned without original packaging

We will notify you via email if a partial refund is approved, explaining the reason and the refund amount.

Shipping Costs & Refunds

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 48 hours of delivery
• Provide clear photos of the defect or damage
• Include your order number and description of the issue
• We'll arrange for a replacement or full refund immediately
• We'll provide a prepaid return label at no cost to you
• In some cases, we may not require the item to be returned

Late or Missing Refunds

If you haven't received your refund yet, please:

1. Check your bank account or credit card statement again
2. Contact your credit card company - it may take time for the refund to post
3. Contact your bank - there's often processing time before a refund is posted
4. If you've done all of this and still haven't received your refund, contact us at refunds@smart4aix.com

Exchanges vs. Refunds

We recommend exchanges over refunds when possible:

• Faster Process: Exchanges are typically processed more quickly than refunds
• No Waiting: We can ship your replacement item as soon as we receive your return
• Free Exchange Shipping: We cover return shipping costs for exchanges
• Price Protection: If the item price has changed, you pay the original price

To request an exchange instead of a refund, simply mention this when contacting customer service.

International Orders

Special considerations for international refunds:

• Customers are responsible for return shipping costs on international orders
• We recommend using a trackable shipping service
• Customs fees and import duties are non-refundable
• Refunds are issued in USD and may be subject to currency conversion fees
• Processing time may be longer for international returns

Refund Notifications

You will receive email notifications at each stage of the refund process:

• Return Authorization: Confirmation that your return request has been approved
• Return Received: Notification when we receive your returned item
• Refund Approved: Confirmation that your refund has been approved after inspection
• Refund Processed: Final confirmation when the refund has been issued to your account

Contact Us About Refunds

If you have any questions about our refund policy or need assistance with a return: